Customer Survey Thank you for taking the time to provide us with your feedback. At Southeastern Construction, we know how important your privacy is to you and we want to ensure you that any information you provide in this form is completely voluntary and will ONLY be used by Southeastern Construction for informational purposes. Sales RepresentativeWas the sales representative knowledgeable about our products/services and able to offer solutions relative to your needs?PoorAverageAbove AverageExcellentN/AAre the frequency of our sales representatives’ visits or calls adequate and accommodating?PoorAverageAbove AverageExcellentN/AAre you able to reach your sales representative easily?PoorAverageAbove AverageExcellentN/AComments:Estimating ProcessWas your assigned estimator knowledgeable about the project’s specifications and scope of work?PoorAverageAbove AverageExcellentN/ARate the relative ease of getting an estimate for our products/services:PoorAverageAbove AverageExcellentN/AWere you kept informed of the status of the estimate and was the estimate submitted in a timely manner?PoorAverageAbove AverageExcellentN/AComments:Project Completion and DeliveryWas the assigned Project Manager’s knowledge of the project’s specifications and scope of work comprehensive?PoorAverageAbove AverageExcellentN/APlease rate the quality of communication with the assigned Project Manager.PoorAverageAbove AverageExcellentN/APlease rate the quality and timeliness of the document submittal(s):PoorAverageAbove AverageExcellentN/AWe understand that construction projects are often fluid. Was the assigned Project Manager flexible and accommodating to changing conditions/needs?PoorAverageAbove AverageExcellentN/APlease rate the timeliness of our deliveries:PoorAverageAbove AverageExcellentN/AWere your products labeled/stenciled in accordance with the project requirements?PoorAverageAbove AverageExcellentN/AWere the shipping documents properly prepared and submitted?PoorAverageAbove AverageExcellentN/AComments:QualityWere the pre-work quality documents/plans satisfactory and submitted in a timely manner?PoorAverageAbove AverageExcellentN/AWas the QA/QC Manager’s knowledge of the project’s specifications comprehensive?PoorAverageAbove AverageExcellentN/APlease rate the quality of your finished product:PoorAverageAbove AverageExcellentN/AIf there was a quality issue, was the response time to rectify the issue acceptable?PoorAverageAbove AverageExcellentN/AWas the issue resolved to your satisfaction?PoorAverageAbove AverageExcellentN/AWere the post-work quality documents satisfactory and submitted in a timely manner?PoorAverageAbove AverageExcellentN/AComments:OtherWhat product and/or service do you require that Southeastern Construction does not offer?Comments:Overall ExperienceWould you purchase Southeastern Construction’s products/services again?YesNoUnsureComments:Rate your overall experience with Southeastern Construction:PoorAverageAbove AverageExcellentN/AComments:Have you requested a quote from Southeastern Construction in the last 12 months? (If no, please write why not below)YesNoComments:GENERAL INFORMATIONHow Did You Hear About Southeastern Construction? Google Website Social Media Email Referral Other Comments:First Name:*Last Name:*Company:*Phone:*Email:*
