Structural Steel Customer Survey | Southeastern Construction

Sales Representative

Was the sales representative knowledgeable about our products/services and able to offer solutions relative to your needs?

Are the frequency of our sales representatives’ visits or calls adequate and accommodating?

Are you able to reach your sales representative easily?

Comments:

Estimating Process

Was your assigned estimator knowledgeable about the project’s specifications and scope of work?

Rate the relative ease of getting an estimate for our products/services:

Were you kept informed of the status of the estimate and was the estimate submitted in a timely manner?

Comments:

Project Completion and Delivery

Was the assigned Project Manager’s knowledge of the project’s specifications and scope of work comprehensive?

Please rate the quality of communication with the assigned Project Manager.

Please rate the quality and timeliness of the document submittal(s):

We understand that construction projects are often fluid. Was the assigned Project Manager flexible and accommodating to changing conditions/needs?

Please rate the timeliness of our deliveries:

Were your products labeled/stenciled in accordance with the project requirements?

Were the shipping documents properly prepared and submitted?

Comments:

Quality

Were the pre-work quality documents/plans satisfactory and submitted in a timely manner?

Was the QA/QC Manager’s knowledge of the project’s specifications comprehensive?

Please rate the quality of your finished product:

If there was a quality issue, was the response time to rectify the issue acceptable?

Was the issue resolved to your satisfaction?

Were the post-work quality documents satisfactory and submitted in a timely manner?

Comments:

Other

What product and/or service do you require that Southeastern Construction does not offer?

Comments:

Overall Experience

Would you purchase Southeastern Construction’s products/services again?

Yes
No
Unsure

Comments:

Rate your overall experience with Southeastern Construction:

Comments:

Have you requested a quote from Southeastern Construction in the last 12 months? (If no, please write why not below)

Yes
No

Comments:

GENERAL INFORMATION

How Did You Hear About Southeastern Construction?

Google
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Email
Referral
Other

Comments:

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Customer Survey

Sales Representative

Estimating Process

Project Completion and Delivery

Quality

Other

Overall Experience

GENERAL INFORMATION

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Contact

Location